Mercer Glas-Stoff-Pendelleuchte

About Transportation

1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?

We offer shipping to most countries.

Delivery time = Process time ( order preparation )+ Shipping time.

(1) Free Shipping:

• Cost: Free shipping for orders over $60, $20 for orders under $60
• Process Time: 1-2 weeks

(2) Fast Shipping: only available to Norway, Iceland and Cyprus.

• Carrier: UPS/DHL Express
• Cost: $113 per piece
• Process Time: 1-2 weeks
• Shipping Time: 5-7 days

Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.

For a faster shipping, please contact us at [email protected]

Please see our Shipping Policy for more details.

2. Can I track my order?

Yes. Once your order has shipped, you will receive an email with a tracking number.

Click on this link https://www.17track.net/en and enter the tracking number.

You can also contact our customer service team [email protected] for the latest logistics information.

About Returns and Refunds

1. How do I cancel an order?

You can cancel your order for free within 24 hours without any reason.

If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).

2. What if I receive a damaged item?

Home products received with cracked materials, broken components, or any visible damage that affects usability or aesthetics are considered defective. In such cases, we’ll promptly replace the item at no extra cost.If you’d prefer not to receive a replacement and wish to return the item, we’ll process it as a standard return. However, please note that a restocking fee of up to 35% of the purchase price may apply, depending on the condition of the returned item. We also reserve the right to deduct any outbound shipping charges from the refund amount.

3. When will I receive the refund?

After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected], we will reply you as soon as possible.

Please note that any cancellations or returns are subject to our Returns and Refunds Policy.