Billing Terms & Conditions

osalife.com offers the following payment options when available at checkout.

  • PayPal
  • Credit and debit cards
  • Google Pay
  • Apple Pay

Available payment options depend on your country or region, currency, device, browser and payment-provider eligibility. The options displayed at checkout are the ones available for your order.

Accurate Order Total Policy:

The entire price of your order will be calculated in the checkout. There is no any additional charge for the products. The price you see upon checkout is what you will pay, never more.

Immediate Billing:

Your credit card will be billed at the time of checkout and our team will start packing your order immediately.

Right To Cancel:

We do reserve the right to cancel an order if there is an error or omission on our part. An example of this would be if we made an error and mistakenly offered an item for sale for $0.10 instead of $10.00 and you ordered 20 of them. We would reserve the right to cancel your order in lieu of shipping it. We do not have the right to charge a different price than our checkout showed.

Right To Fair Substitution / Updated Merchandise:

From time to time products are updated by the manufacturer. These product changes may not be immediately reflected in the photography on our site. If you receive an updated item and you had your heart set on the older version, we will refund you or send the other item to you.

If you have any problem during shopping process, please contact us at [email protected]. We will deal with any matter well for you.

A sunlit dining room with a green-shade brass chandelier, leather pouf, black candlesticks and brass cabinet pulls.

Bring the right details to the conversation.

Tell us what room you are shaping and include the product link, preferred option and useful measurements. We can help you compare:

  • Lighting: scale, drop length and installation requirements.
  • Furniture & bedding: dimensions, fabric feel and care.
  • Kitchen, hardware & pet spaces: finish, fit and everyday use.

For an order question, include your order number so we can trace it quickly.

How can we help?

Send your product or order question using the form below.
Your message has been submitted. Thank you for contacting us.

Product & order enquiries

Tell us what you have in mind.

A sunlit desk with a lamp, notebook and material samples for planning home details.

The details make a difference.

A product link, your preferred option and a few measurements help put your question in context.

Online support

Questions about lighting, furniture, bedding, decor, kitchen & dining, hardware or pet supplies? We are here to help.

What to include

Share the product link, order number and the room you are planning.

A little context helps every category choice.

Need a second opinion? Email [email protected] with the room, category and feeling you want to create. We can point you to a warm light, a grounding piece of furniture, soft bedding, a useful kitchen detail, a finishing hardware touch or a comfortable pet corner.

For shipping and returns information, use the policy links in the footer.